Service You Can Count On

All three Regional International dealer locations have been recognized as Diamond Edge Certified International Truck Dealers.
What does that mean for customers?
Diamond Edge Certified dealer locations have achieved distinguished performance levels in accelerated service, parts availability and personnel training resulting in maximized Uptime for customers.
Regional Truck and Trailer has highly trained technicians servicing all makes of medium- and heavy-duty trucks, trailers, wreckers and rollbacks, medium- and heavy-duty diesel engines, and other commercial truck equipment. Your uptime is our priority.

Accelerated Service with Express Diagnostics
Our promise: priority diagnostics and communications. Within two hours of the vehicle’s arrival, Regional International will provide an evaluation of the repairs needed and a comprehensive estimate. For many common repairs, the diagnosis and repair can be completed within the two-hour window.
Priority diagnosis and rapid communication help you make important decisions about the vehicle, routing and load management. Accelerated Service/Express Diagnostics delivers your truck road-ready fast.
Accelerated Service/Express Diagnostics delivers your truck road-ready fast.
- DOT Inspections
- Performance Preventative Maintenance
- COPP® Customer Overhaul Protection Plan provides five different overall plans for your DT-360 or DT-466 International Engines
- Quick Lube Six-point lube service and 25-point chassis inspection
- Quick Check® Inspection of the six major operating systems for early detection of problems
- Rapid Brake®A complete brake relining program for air and hydraulic brakes
- HVAC System Analysis Our EPA-certified technicians are qualified in handling both R-12 and R-134A refrigerants
- Warranty Regional International is a certified warranty facility
Meet Our Service Team
- Don KaulService DirectorRochesterDon has been with Regional Truck & Trailer since the beginning. With more than 30 years of experience, he leads a team of more than 65 mechanics and service writers across three upstate NY locations. He is committed to the success of his people and their ability to reduce downtime for our customers.
- Aaron KelleyService ManagerRochesterAaron brings over a decade of experience to his role as the Rochester location's Service Dept Manager, including 6 years with Regional Truck & Trailer. His specialty is engine and emissions troubleshooting and he is Truck Master Certified and EPA 609. He takes pride in his team and the work they do to keep trucks on the road!
- Mark JustonService ManagerBuffaloMark has more than 30 years experience in the heavy trucking service industry, including 14 in Service Management. He's been leading the Regional Service deaprtment in Buffalo for the last two years. Mark is Cummins Certified, Navistar Certified, and Truck Master Certified.
- Kyle DixonService ManagerGenevaKyle has been with Regional for 2 years, currently leading the Geneva Service department. He came to us with 16 years experience as a marina mechanic.
- Wayne DoanBody Shop ManagerBuffaloWayne has more than 40 years experience in heavy trucking body work. He specializes in fabrication and welding, and knows what it takes to ensure your truck looks great whether your looking for a fresh coat of paint, customization, or collision repair.
- Eric ChaseService SalesRochesterEric recently joined Regional with more than 40 years experience in service and sales. He understands the value of our customer's uptime and can harness the resources to get the job done.